Frequently Asked Questions
1. What is the difference between manual osteopathic therapy and other therapies (e.g., massage, chiropractic, medical, acupuncture, or physical therapy)?
Manual osteopathic therapy differs from other therapies by focusing on a gentle, hands-on approach to assess and treat the whole body. Unlike chiropractic adjustments, acupuncture, or physical therapy, osteopathic therapy does not involve high-velocity manipulative techniques, needles, ultrasound, or other electrotherapies. Instead, osteopaths rely solely on manual techniques to improve health and restore balance.
Our approach is comprehensive and patient-centered. This means we consider factors like diet, digestion, sleep, blood pressure, psychosocial aspects, and menstruation in our assessments. Osteopathy incorporates techniques for the fascia, organs (viscera), lymphatics, craniosacral rhythm, and musculoskeletal systems, including skeletal and cranial bones.
We prioritize beneficence (doing good) without maleficence (doing harm) and ensure that treatments are gentle, safe, and effective, with minimal discomfort during assessments. Your practitioner will explain what to expect during hands-on techniques, including sensitive areas where informed consent is imperative.
2. Are your services covered by my insurance?
Manual osteopathic therapy treatments are covered by over 20 major insurance companies in Canada. However, coverage depends on your specific plan. Clients should confirm directly with their insurance providers to ensure coverage for treatments from practitioners registered with the Canadian Massage and Manual Osteopathic Therapists Association (CMMOTA).
Here are some of the insurance companies that may provide Osteopathy coverage:
- Alberta Blue Cross
- Canada Benefit Providers
- Chamber of Commerce Insurance
- CINUP
- ClaimSecure
- Desjardins Insurance
- Equitable Life
- Empire Life
- Greenshield
- Group Medical Services (GMS)
- Johnston Group
- Manitoba Blue Cross
- Manulife
- Medavie
- NexGenRX
- Pacific Blue Cross
- Saskatchewan Blue Cross
- Sun Life
- The Co-operators
Unfortunately, massage therapy services are not covered for British Columbia clients, despite me remaining Registered with the Canadian Massage and Manual Osteopathic Therapists Association for massage (since 2012) and osteopathy (2020). If you are frustrated that your insurance company approved massage therapy services from me in Alberta for 10+ years, contact your insurance company and advocate for change. As a client, your feedback can influence their decisions.
3. Can I get a same-day appointment?
Same-day appointments are subject to availability and less likely for new clients. Please visit the “Book Now” page for the latest openings. For emergencies, returning clients may call or text 250-510-5074.
4. What is your new client process?
Once you book your appointment online, you’ll receive an email with a detailed health history form. Here’s what to expect:
- Visit the “Book Now” page to schedule your appointment.
- Please complete the emailed intake form thoroughly. The more information you provide, the better your practitioner can develop a personalized assessment and treatment plan.
- Initial appointments are 120+ minutes, allowing ample time for a comprehensive evaluation and treatment.
Please note that a credit card is required to enforce our 24-hour cancellation policy. Cancellations made with at least 24 hours notice will not incur a fee.
5. What should I wear to my osteopathic manual appointment?
Soft, comfortable, and form-fitting clothing is ideal. Examples include:
- Leggings, track pants, or shorts
- Tank tops or T-shirts
Avoid jeans, clothing with many pockets, or baggy attire that may hinder palpation and observation. If needed, assessment clothing can be provided at the clinic. Shoes must be removed, and slippers are available upon request. Socks are recommended.
6. What is your COVID-19 protocol?
We respect your ability to monitor your health. If you feel unwell, please reschedule at least 24 hours (preferably 48 hours) before your appointment. Online appointments are available if you cannot attend in person. Missed appointments are non-reimbursable.
Clinic Protocols:
- Wash your hands upon arrival.
- Mouthwash is available for added protection against respiratory infections.
- High-standard cleaning practices are followed before, during, and after each appointment, using plant-based products (e.g., thyme, lemon, citric acid, clove) without harsh chemicals.
To promote overall health and wellness, we encourage adequate sleep, nutrient-dense foods, regular exercise, stress management and healthy coping habits.
7. What is your cancellation policy?
Appointments must be canceled at least 24 hours in advance to avoid a fee of up to 100%. A 48-hour notice is preferred.
8. What can osteopathic therapy help with?
Osteopathic therapy can address a wide range of goals and conditions, including but not limited to:
- Pain relief and mobility: Headaches, frozen shoulder, TMJ dysfunction, carpal tunnel, sprains, and strains.
- Post-surgical care: Scar tissue management, postnatal recovery, and recovery from fractures.
- Chronic conditions: Arthritis, scoliosis, degenerative disc disease, and multiple sclerosis.
- Wellness and lifestyle: Stress management, improved range of motion, lymphatic drainage, and posture improvement.
- Visceral manipulation: Visceral (organs) manipulation involves gently assessing how well your organs move and function, checking their connection to the nervous system (sympathetic and parasympathetic), and ensuring they have good blood flow—only when it’s safe and appropriate to do so.
Helpful Resources for crisis
Crisis and Mental Health Support
Vancouver Island Crisis Line: 1-888-494-3888 (24/7 support)
Island Health Rapid Access Clinic: Rapid Access Clinic – Duncan